Resolved

Publishing and editing incident

Jun 22, 2023, 8:40 AM PDT · 1 hr 50 min

Affected services

CORE SERVICESTranscode

Overview

We are investigating an issue with publishing and editing of events media. We are currently seeing errors in AWS with the allocation of nvidia GPU processors that are required to transcode media assets. We are making every attempt to restore this part of our services as soon as possible

Updates

ResolvedJun 22, 2023, 10:29 AM PDT

The incident has been resolved

UpdateJun 22, 2023, 9:32 AM PDT

We have restored this part of our platform service. we are actively monitoring to make sure things are once again stable with transcoding.