Resolved

Third party resource interfering with serving Media to viewers

Jul 31, 2023, 9:00 AM PDT · 2 hr 53 min

Affected services

Player

Overview

We've identified and issue with a third-party resource causing our player load times to slow. We're reaching out to them and will be considering ways to mitigate the issue until they're able to address their service's issues. Currently this only affects the Embedded Media Player.

Updates

ResolvedJul 31, 2023, 11:53 AM PDT

Our Third Party vendor has identified the issue within their system and have resolved it. All Media Players are back to normal. We will continue to monitor and verify their fix over the next few hours to ensure load times are nominal.

UpdateJul 31, 2023, 10:02 AM PDT

We've pushed out a patch to our Embedded Media Player to circumvent the issue to ensure Published Events / VOD media loads correctly. We have reached out to our Vendor and will continue to work with them until the matter is resolved and all is returned to normal.