Resolved

Degredation of Transcoding Services

Feb 25, 2021, 10:00 AM PST · 1 hr 9 min

Affected services

Transcode

Overview

We are currently seeing degraded performance of our video Transcoding service and are investigating the root cause.

Updates

ResolvedFeb 25, 2021, 11:09 AM PST

The incident has been resolved

UpdateFeb 25, 2021, 10:50 AM PST

We've identified the issue as a bad Transcode node and have removed it and scaled up a new one. We will continue to monitor our Transcoding services but you should now be able to return to your Publishing operations as normal.

UpdateFeb 25, 2021, 10:35 AM PST

This directly relates to Publishing videos and processing Live recordings; until this is resolved we recommend you wait to Publish your media.